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Sprint Mobile Complaint - Awful Customer Service
Sprint Mobile Complaint

Sprint Mobile Complaint

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Awful Customer Service


My fiancee is currently in a contract with her mother on a sprint plan. Her mother, whose name is on the account has failed to pay her bills thus making my fiancee suffer by having her service disconnected. Upon having her service disconnected my fiancee called sprint 3 times asking if she could get out of her contract since her service had been terminated. The first two representatives were pleasant in assisting her in finding out why her phone was disconnected and informed her to talk to her mother about letting her get off the contract. After the first two calls my fiancee called her mother and got the confirmation from her to cancel out of the contract. When my fiancee went to call back she got a representative named Pherea who was the rudest person I have ever heard with regards to customer service. My fiancee was trying to inform Pherea that she had talked to her mother about cancelling her contract to which My fiancee's mother was alright with but Pherea kept repeating herself with bold statements saying to pay her bill all of which my fiancee has no control over. Many of times Pherea seemed rude, uninterested and unwilling to help with the situation. At times she raised her voice and talked down to my fiancee as if she was a child. My fiancee just wanted to get out of the contract and throw the early termination fee on to the unpaid balance for her mother to pay. Upon hearing how rude Pherea was I stepped in and asked for her name to which she had gotten bold with me as well. This is awful customer service and with this kind of experience it makes me proud that I am with Verizon. I cannot believe people such as Pherea are allowed to deal. Once this issue gets resolved I will be more than happy to make sure my fiancee switches to Verizon.

-Josh Wroblewski


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