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Sprint Mobile Complaint - Sprint technicians and customer support - Sprint mobile phone provider
Sprint Mobile Complaint

Sprint Mobile Complaint


Sprint technicians and customer support - Sprint mobile phone provider

My main reason for writing this review is due to the customer service sprint offers. I had a little issue with my phone and was recommended by a sprint store to take it to a sprint store which had a technician who could look at my phone. Thinking this was a good idea and I could actually use the insurance I have been paying for! I took it to the store told them that whenever I hook my phone up through bluetooth to my car cd player after about 20 seconds the phone would power cycle. The guy messed with some apps and told me to try it and if it still does it bring it back in. I tried it and again power cycle happened. This power cycle only happens when hooked up through the cd player so wasnt a big problem and a week later took it back to have them see if they could solve the problem. This time they told me to leave it with them and come back in an hour. I came back an hour later my phone was still taken apart and laying there so they could blame the pink strip and say has water damage and try to sell me on something. I told them the phone works fine, just put it back together and maybe when a phone I really want comes out I will upgrade. They put the phone back together and I was on my way. I hooked it up through bluetooth on my cd player thinking that the cleaning they said they did might have help but again it power cycled. I thought that the phone was just doing the normal power cycle because I was hooked up through the cd player but when I got home noticed my phone was freezing and power cycles happen about every 5 minutes and the phone screen lights on and off all the time now. I took the phone back in to tell them that they made the phone 1000 times worse but of course they would take no responsibility and because the water strip was pink they would not cover anything. I live in the Portland, OR area, I garentee that water strip turned pink a week after I got the phone with the amount of moisture in the air around here and I have had the phone for two years! I called sprint and they had no solution except ways to get me locked into a longer contract. Their best way of solving the issue was that they would credit me $50 dollars towards the $150 insurance payment for a refurbished phone but I would have to sign another 1 year contract. I guess I should have expected that a technician that sprint probably pays $8 an hour and gives a 2 hour class on how to repair cell phones isn't the smartest option. Should have just kept listening to cds! My phone worked great with my bluetooth headset before and now has issues:( Gonna have to get a new phone but it is not gonna be with sprint. I was hoping that they would at least waive the $120 fee to break my contract but they have no care for the customer and they make it real obvious once they know you do not want to play their contract game!

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