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Sprint Mobile Complaint - Sprint worst phone carrier
Sprint Mobile Complaint

Sprint Mobile Complaint

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Sprint worst phone carrier


i can officially say I'm free from Sprint. I was with sprint for about 2 years at the beginning I thou it would be the best option was I so wrong. My monthly bill was never accurate when I had the everything unlimited plan and I never said anything. I owed $190 and gave a payment of $100 owing the rest which is $90. Two weeks later when I was gonna make the payment it showed up my balance was $0 which immediately suprised me. I checked my bank account find out that not only they took out the payment without my AUTHORIZATION but took out around $300. Of course I was very upset. I called customer service as soon as I found out they told me they couldn't refund me even though it was my own money that I had to wait for them to put the request. Called a week later and nothing they never put the request. Finally got my money back 3 weeks after I called frequently. Anyways my phone bill was ridiculous $297 for 2 months. Tried to upgrade my phone but they didn't let me I had to wait till my contract was over. It got to the point where I said enough is enough and I swit to tmobile in order for them to pay ETF plus I got a new phone contract free. A month later I received a letter in the mail stating if I didn't pay the balance due of $415 I would go to collection. I called numerous times to try and set payment arrangements and I got nothing but RUDE AND NASTY representatives that would yell at me over the phone. Finally got to talk to a nice lady that explained my bill to me and indeed they were ripping me off they were charging me a $47 fee for refunding my OWN MONEY which these stupid people took out without my authorization I was only asking for what was mine. Plus supposedly they said I called to switch my plan which is total bs that's why my bill was never accurate. Just because I'm no longer a sprint customer gives them the right to be rude. Sprint if I can say is the worst phone carrier and I'm glad im free from their lies.


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