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Sprint Mobile Complaint - Terrible
Sprint Mobile Complaint

Sprint Mobile Complaint

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Terrible


I will start by saying, the only thing that Sprint has going for them is that their cell service is one step above T-Mobile...and that is it. Let me explain why. Sprint has ABSOLUTELY the WORST CUSTOMER SERVICE I have EVER EXPERIENCED in my entire life. On multiple occasions I have had to call to have a problem fix but NOT ONCE has anything ever been resolved because all the agents ever do is respond by following an already written script. They NEVER ACTUALLY LISTEN to your problem. Along with many little issues I%u2019ve had two unforgivable ones. The first is when I purchased the %u201Cbuy one get one iPhone deal%u201D from sprint. They said after the third billing cycle that sprint would begin paying the lease. OF COURSE THAT DID NOT HAPPEN. After two month of trying to talk to an agent to fix the problem they would say oh %u201Cit%u2019s the store issue you need to go back there%u201D Go to the store they would say %u201Chonestly there is nothing we can do here you need talk to the customer service agents%u201D After three months someone finally told me that due to the plan I am on I can not have that deal! After paying over $600 of taxes and leases. Oh and the worse part - because it%u2019s past 14 days and I HAVE TO KEEP BOTH PHONES. After arguing that they false advertised and that is against the law! They granted me a good will credit of 32$ to pay for one of the leases for only TEN MONTHES! That doesn%u2019t even cover the entire lease contract! And I had already paid five months on my own! The next HUGE issue is when I finally decided I was going to outright buy my IPhone so it could be taken to another carrier, once again I had to pay the remaining lease, taxes and purchase fee of $200 and call a number. I called a number and spoke to an agent who confirmed that the phone which is NOW MINE since I just paid another $373 to take it away from Sprint would be unlocked in 48 hours. Do you think it was unlocked in 48 hours NOPE OF COURSE IT WASN%u2019T. So first I chatted with an agent over the internet. Explained my situation that I did not recieve an email after 49 hours that my phone was unlocked. She first said %u201Chere is the number you can call to get your phone unlocked%u201D AGAIN NOT LISTENING, I told her I already did that I am waiting for them to unlock it. She said there was nothing she could do but I could go to the store to get it unlocked or call that number to see that was going on. THE STORE HAD ALREADY TOLD ME THEY HAVE NO WAY OF UNLOCKING MY PHONE. So once again not knowing how to resolve anything. Anyway I called that number again and spoke to another agent he said just give them 72 hours. I figured what is wrong with one more day. Well I am now on SIX DAYS and the phone is still not unlocked. These two issues to me are so big because they are being DECEITFUL and STEALING from their customers. Between never paying promised deals and not unlocking a phone that I completetly purchased. I would rate this company ZERO STARS if I could.


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